Shipping policy

BOWMAN MICHELLE BERTRAND
Thank you for shopping with BOWMAN MICHELLE BERTRAND. We are committed to packaging and delivering your bag and luggage products safely, completely, and within a reasonable timeframe to bring you a pleasant purchasing experience.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team will complete product inspection, professional packaging and order sorting for all luggage and bag goods during the processing period.
If we experience a high volume of orders during promotional periods or shopping peaks, processing times may be extended. Customers will be notified promptly via email if there are any significant delays to ensure you stay updated with your order status.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout, based on the size, weight and shipping destination of your ordered箱包 products.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance procedures, severe weather conditions, logistical constraints, or statutory holidays. External uncontrollable factors may lead to slight fluctuations in delivery schedules.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email that includes exclusive tracking information and official logistics carrier details for your package.
Tracking details typically become available within 24-48 hours after shipment as the logistics system synchronizes transit data. You can check the real-time delivery progress of your order through the tracking number.

4. Incorrect Address Disclaimer

Please carefully check and ensure that your shipping address, recipient information and contact details are accurate and complete at checkout before submitting your payment.
BOWMAN MICHELLE BERTRAND is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to address errors, invalid recipient information or delivery failure, additional reshipping fees may apply for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit, please contact us within 7 days of the expected delivery date with your valid order number and relevant logistics information, and we will assist you in launching a full logistics investigation.
Damaged Items:
If your order arrives damaged, deformed or with defective accessories during transit, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original outer packaging. We will review the situation and work to resolve the issue as quickly as possible with targeted solutions.

6. Luggage and Bag Usage Notice

All luggage and bag products are designed and manufactured in compliance with industry standards. Customers should use, store and maintain the products in accordance with daily usage specifications. BOWMAN MICHELLE BERTRAND is not responsible for damage caused by improper storage, overloading, private modification, artificial damage or misuse of the products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the local policy regulations of the destination country. These official charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
We will provide standard customs declaration documents to cooperate with customers’ customs clearance procedures for cross-border orders.

8. Contact Information

If you have any questions regarding this Shipping Policy, order logistics or after-sales issues, please contact us:
Company Name: BOWMAN MICHELLE BERTRAND
Phone number: +1 360-230-8751
Email: info@bowmanlabs.shop
Physical address: 4936 Hollow Ridge Rd, Dallas, TX 75227, United States